Privacy Policy

1. Who processes your personal data

The controller of your personal data is:

Ecorride s. r. o.
Šuja 57, 015 01 Šuja, Slovakia
Company ID: 57406723
Tax ID: 2122724164
Registered in the Commercial Register of the District Court Žilina, Section: Sro, Insert No.: 89861/L
E-mail: info@ecorride.sk
Phone: +421 950 572 904, +421 950 373 241

2. What data we process

Depending on how you use our website, we may process mainly the following personal data:

• first name and surname,
• e-mail address,
• phone number,
• information provided in a message or reservation form,
• information about your reservation or enquiry,
• technical data related to the use of the website, if necessary for its operation and security.

3. For what purposes we use the data

We process your personal data mainly for the following purposes:

• handling your reservation or enquiry,
• communication before and after the provision of a service,
• keeping records of reservations and orders,
• fulfilling legal obligations,
• protecting our legal claims,
• ensuring the functionality and security of the website.

4. Legal basis for processing

We process personal data on the basis of:

• performance of a contract or steps taken before entering into a contract – for example when reserving an e-bike or responding to your enquiry,
• compliance with a legal obligation – mainly in the area of accounting and tax obligations,
• legitimate interest – for example when protecting the website, handling complaints or protecting legal claims,
• consent – where necessary, for example for certain cookies or marketing tools.

5. Who may access the data

Your data may be made available or provided, only to the necessary extent, to the following categories of recipients:

• the provider of web hosting and technical website administration,
• the provider of e-mail services,
• accounting, legal or IT advisers, where necessary,
• public authorities, where required by law.

We do not provide personal data to third parties for purposes other than ensuring our services and fulfilling legal obligations.

6. How long we keep the data

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period required by law. In practice, this usually means:

• data from contact and reservation forms for the time necessary to handle the communication and service,
• accounting and tax documents for the period required by law,
• data necessary to protect legal claims for the duration of the relevant limitation periods.

7. Cookies

We may use cookies and similar technologies on our website. Some cookies are necessary for the website to function properly, while others may be used to measure traffic or improve the user experience.

If the website uses analytical or marketing cookies, their use is also governed by your consent settings through the cookie banner.

8. Your rights

In connection with the processing of personal data, you have in particular the following rights:

• the right to access your personal data,
• the right to correct inaccurate or outdated data,
• the right to erasure of data if the legal conditions are met,
• the right to restrict processing,
• the right to object to processing where the legal basis is legitimate interest,
• the right to data portability, if the processing is carried out automatically on the basis of consent or a contract,
• the right to withdraw consent at any time if the processing is based on consent.

9. Right to lodge a complaint

If you believe that we process your personal data in breach of legal regulations, you have the right to lodge a complaint with the relevant supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic.

10. Contact

If you want to exercise your rights or have questions about personal data protection, contact us at:

info@ecorride.sk

11. Changes to this page

We may update this page from time to time so that it reflects the current state of our services and legal requirements. We therefore recommend checking its wording occasionally.